Threaded Conversation
Contents
Overview
A Thread refers to a number of related Conversations where the discussion/messages/conversations are grouped with their associated replies. Whenever you Reply/Reply All to a Conversation, you are extending a specific Thread. Because there may be many Threads, by default only the latest Thread first displays. As explained below, you can then view all Threads & also expand Connected Conversations. The most recent Thread in any Connected Conversations always sorted in descending chronological order operates like normal emails.
Screen Explanation
Show 'All Thread' check-box is located at the upper right side of the conversations form. By default, it is ticked so you can view the other threads.
Checkbox / Icon | Description |
|---|---|
Show All Thread - Not Ticked | Will display only the most recent Thread and the latest Conversation within the Thread. To view all Conversations within the Thread, click Connected Conversations. |
Show All Thread - Ticked | Will display all the Threads for the selected Document. To view all Conversations within a specific Thread, click Connected Conversations. |
| Acknowledged checkbox | When checked, it signifies that the Conversations has been acknowledged already by the Recipient. |
| Red bell icon | Red bell icon appears on the Conversations every time the Conversation is flagged as a Notification. |
How Do I?
How Do I Create or Generate a New Thread?
1. Add a New Conversation |
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A new thread will be generated once the User clicks the + Conversation button and create a new Conversation. Note: When the User selects the 'Reply' or 'Reply All' on a specific thread, that reply will be added under its 'Connected Conversations' and will form part of the current thread. |
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| Thread with the latest conversation is displayed on top. |
Examples of Use
Example of Threaded Conversations in Today's Status
Example of Threaded Conversations in My Inbox
